Terms and conditions
Seller – IU SALVIJA unified registration number 40002040417, legal address Gobas Street 16-49, Riga, LV-1016, Latvia, phone +371 67 432090, e-mail firstname.lastname@example.org.
Consumer – a natural or legal person who expresses a wish to purchase, acquires or could purchase a product or use a service for a purpose that is not directly related to its business;
Buyer – a person who purchases goods in the Seller’s Internet store. The Buyer can be both a Consumer and a person who is not a Consumer;
Product – any thing that the Seller offers or sells to the Consumer through this website;
Food supplements are foods to supplement the normal diet in the form of concentrated nutrients (vitamins and minerals) or other substances that have a nutritional or physiological effect, alone or in combination. Food supplements are marketed in certain doses intended for use in small and measured quantities. (Cabinet Regulation No. 685 “Requirements for Food Supplements”).
Food supplements – one of the types of Goods distributed on Internet sites – food supplements registered in the Republic of Latvia, in the use of which the Buyer must observe caution, namely: “Food supplement. A food supplement does not replace a complete and balanced diet! ”
Manufacturer – a person who, in the course of his economic or professional activity, manufactures or renews a product for sale or presents himself as a Manufacturer, indicating (marking) his name (company name), name, surname, trademark or other differences on the product or its packaging or technical passport mark;
Food chain – all food activities from extraction to consumption (primary production, extraction, pre-processing, treatment, processing, production, packaging, storage, distribution, transport, transboundary movement, wholesale and retail)
(Food Chain Supervision Law)
Food company – a person involved in one of the stages of the food chain.
(Food Chain Supervision Law)
Normative acts – Regulations of the Cabinet of Ministers of 20 May 2014 No. 255 “Regulations on Distance Contracts”, Consumer Rights Protection Law, Civil Law, Commercial Law and other binding regulatory enactments;
Warranty – a statement by the Manufacturer, Seller or service provider that the Product or service, or a part thereof, will retain the properties, safety and performance for a certain period of time and the Manufacturer, Seller or service provider assumes additional obligations not provided for in this Law and other regulatory enactments;
Prices – the final price of the Goods listed on the Website, including taxes and fees, for which the Seller sells the Goods through this website. The price does not include the fee for delivery of the Product;
Website – the Seller’s website www.salveomix.lv; Parties – Seller and Buyer;
Order – an Order placed online by the Buyer on the Website, in which the Buyer indicates the Goods he has chosen to purchase, as well as indicates the chosen method of delivery of the Goods and the place of receipt of the Goods. The Order is considered fully completed when the Buyer has paid for the Goods specified in the Order.
Shopping Cart – a virtual shopping cart in which the Buyer is free to add the selected Goods or delete them. Deletion of the Goods from the Shopping Cart is possible only until the Buyer starts making payment for the Goods included in the Shopping Cart.
Order acceptance – an automatic notification of the system that the Buyer’s Order has been accepted and the order picking has started, and which is automatically sent to the Buyer by e-mail after payment for the Goods placed in the Shopping Cart.
Distance agreement – in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia, an agreement concluded remotely between the Buyer and the Seller online, by which the Buyer has expressed a clear and unambiguous wish to purchase the goods specified in the Order.
Right of Withdrawal and Liability – The right of the Buyer (a natural person who is a “consumer” in the context of the Consumer Rights Protection Law) to withdraw from the Goods within 14 days from the date of receipt of the Goods in accordance with the procedure for exercising the Right of Withdrawal.
The Buyer may not exercise the right of withdrawal:
- if the term for exercising the right of withdrawal specified by law has not been observed;
- if the Buyer has opened the packaging of the goods and / or the packaging is damaged;
In order for the Buyer to exercise the Right of Withdrawal, the Buyer notifies the Seller of the exercise of the Right of Withdrawal. The Buyer may notify the Seller about the exercise of the right of withdrawal in a free form by writing to the e-mail email@example.com, with the reasons for the withdrawal. Upon receipt of the notice on the exercise of the Right of Withdrawal, the Seller shall notify the Buyer that it has received the notice, as well as inform about the decision made or the time of the decision.
The Seller shall reimburse the Buyer for the payments received from the Buyer, except for additional costs incurred due to the Buyer’s choice of delivery method other than the cheapest standard delivery method offered by the Seller, within 14 days from the Seller’s notification of the Buyer’s right of withdrawal ( decision to withdraw from the Distance Contract), provided that the Seller has received back the Goods from which the Buyer refuses, or the Buyer has submitted a confirmation that the Goods have been returned. The Seller shall repay the said amount to the Buyer by transfer to the bank account specified by the Buyer.
The Consumer is responsible for maintaining the quality and safety of the Product during the period of exercising the right of withdrawal.
When submitting a claim to the Manufacturer or the Seller regarding defects of the Product, the Consumer shall attach a copy of the document confirming the transaction to the claim application.
The consumer’s claim will be processed within 7 working days from the day of receipt of the claim, sending the reply to the contact address indicated in the claim. If the claim is found to be unfounded and the Consumer does not agree with it, he has the right to exercise other rights specified in regulatory enactments.
Delivery in Riga 5 €.
Deliveries are made on weekdays from 9:00 to 18:00.
If the recipient cannot be called and she is not at home, the order is returned to the Seller and re-delivered to the specified address at another time (additional delivery surcharge).
We will notify you of the delivery of the order to the recipient.
In case of fast delivery, it is desirable to contact us by phone.
Orders that you place outside our working hours will be processed the next day, in the morning.